AI Driven Customer Journey Intelligence
for Sales, Marketing and Customer Experience
ODAIA analyzes all your customer touchpoints to help you
understand, predict and change your customer journeys.
MULTI-TOUCH ATTRIBUTION FOR ANY CUSTOMER ACTION
UNDERSTAND
Discover how you can tailor the customer journeys to specific segments, establish which journey paths are positive and which lead to issues.
PREDICT
Predict a segment or specific customer’s next best action, level of engagement or probability of churn.
CHANGE
Journey’s can be evaluated to specific goals while identifying the best way to “reroute” customer journeys towards the optimal path.
Customer
Insights
Visualize data-driven customer journeys and segments, while setting specific goals to identify the best way to “reroute” customer journeys towards an optimal path.
DISCOVER THE "WHY" BEHIND YOUR CUSTOMER ACTIVITIES AND THE ACTIONS NEEDED TO CHANGE THEIR JOURNEYS
SIMPLE DATA
INGESTION
Easily integrate your data sources that capture customer activities including CRM, event logs, ERP, customer experience touchpoints, and more.
CUSTOMER INSIGHTS
Visualize data-driven customer journeys and segments, while setting specific goals to identify the best way to “reroute” customer journeys towards an optimal path.
PREDICTIONS
Predict user engagement, churn or next best action and who is most likely to abandon their journey and why.
ACTIONS
Drive actions directly back to your CRM, Customer Experience, Omnichannel Marketing Automation tools.
